Refund policy
Return Policy
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!
FreakyTower™ will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:
- There are no visible signs of damage
- All original packaging is intact
- Any sign of damage will compromise our guarantee
Item(s) cannot be returned or exchanged after 30 days of purchase.
Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns or exchanges, please contact us at hello@freakytower.store with your order number and the reason for your return or exchange. Our team will assist you based on the policy outlined here.
Exchanges (if applicable)
For exchanges, please contact hello@freakytower.store with your order number and reason for the exchange. Our team will handle your request in accordance with our return policy.
Return Shipping (if applicable)
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds (if applicable)
There is often some processing time between financial institutions before a refund is posted (between 2-3 business days is normal). If you still have not received your refund after this time-frame, please send us an email at hello@freakytower.store and allow us the opportunity to investigate the matter further.
Gifts
Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
Damaged Items
If you receive a damaged or defective item, please contact us at hello@freakytower.store within 48 hours of delivery.
To process your claim, you must provide clear photos or videos showing the damage and the packaging condition upon arrival.
Please note:
- We do not provide refunds or replacements for damaged items if photo or video proof is not submitted within 48 hours of delivery.
- All damage claims are reviewed by our quality assurance team before approval.
- Items damaged through misuse, improper handling, or accidents after delivery are not eligible for refund or replacement.